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EMPLOYMENT OPPORTUNITES


1. BILLING ADMINISTRATOR (1 POSITION)

Location: Mansa, Zambia

Posted: Mar 08, 2025

ABOUT THE COMPANY
Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts.

LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions

Application Closed

Job Requirements

• Grade (12) Certificate with five O levels including English and Mathematics
• Bachelor`s Degree in Computer Science or Information Technology or a Business related Discipline.
• 3 years' experience in a similar role
• Member of a relevant Professional Body
• Qualifications must be verified by the Zambia Qualification Authority

Responsibilities

• Prepare and distribute bills to customers in a timely and accurate manner.
• Maintain bill cycles to ensure seamless billing operations.
• Manage and update customer database to ensure accuracy and completeness.
• Perform data validation and cleansing to maintain data integrity.
• Respond to and resolve customer complaints related to billing issues.
• Provide excellent customer service and support to internal and external stakeholders.
• Administer and maintain the billing system to ensure optimal performance.
• Troubleshoot system issues and escalate to IT support when necessary.
• Train users of the billing system to ensure effective usage.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit reports on billing operations, customer database, and system performance.
• Analyze data and provide insights to support business decision-making.

Benefits

n/a

Contact Information

careers@lpwsc.co.zm

How to Apply

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees on or before Monday, March 17, 2025. Submit your application either through the Careers page or to the following email address:

Email: careers@lpwsc.co.zm

Address: The Managing Director Luapula Water Supply and Sanitation Company Limited Plot 106, Chitimukulu Road Low Density, P.O. Box 710594 Mansa, Luapula Province, Zambia

Deadline: Mar 15, 2025

5. CALL CENTRE AGENTS (2 POSITIONS)

Location: Mansa, Zambia

Posted: Mar 08, 2025

ABOUT THE COMPANY
Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts.

LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions

Reporting to the Complaints Management Officer, the Call Centre Agent will be responsible for answering incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information.

Application Closed

Job Requirements

• Grade (12) Certificate with five O levels including English and Mathematics
• Certificate in Public Relations/Marketing/Journalism/Mass Communication or related field
• Minimum one-year experience in a similar role
• Qualifications must be verified by the Zambia Qualification Authority

Responsibilities

• Answer incoming calls and resolve customer complaints
• Provide product and service information to customers
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports

Benefits

n/a

Contact Information

careers@lpwsc.co.zm

How to Apply

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees on or before Monday, March 17, 2025. Submit your application either through the Careers page or to the following email address:

Email: careers@lpwsc.co.zm

Address: The Managing Director Luapula Water Supply and Sanitation Company Limited Plot 106, Chitimukulu Road Low Density, P.O. Box 710594 Mansa, Luapula Province, Zambia

Deadline: Mar 22, 2025

4. ZONAL SUPERVISOR (5 POSITIONS)

Location: Mansa, Zambia

Posted: Mar 08, 2025

ABOUT THE COMPANY

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts.

LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions

Reporting to the Commercial Services Officer, the Zonal Supervisor will plan, coordinate and manage the operations of the zones in their respective District.

Application Closed

Job Requirements

• Grade (12) Certificate with five O levels including English and Mathematics
• Diploma in Business Studies or its equivalent from a recognized University. A Degree will be an added advantage
• Minimum 3 years work experience in a similar role.
• Qualifications must be verified by the Zambia Qualification Authority

Responsibilities

• Develop and implement zonal plans and strategies to ensure supply of quality water and sanitation services in the zone.
• Plans monitors and controls the zonal operations and water productions against set targets
• Ensure compliance with regulatory requirements and industry standards for water quality and safety.
• Troubleshoot technical issues and provide solutions to minimize service disruptions in the zone.
• Ensure that maintenance works and repairs in the zone areas are carried out on the water supply and sewer networks according to the maintenance schedule
• Conduct regular audits and inspections to identify areas of leakage and loss
• Develop and implement strategies to reduce NRW within the zone.
• Oversee the metering, billing and revenue collection process, ensuring that it is carried out as planned in order to achieve or exceed zonal targets
• Identify and pursue opportunities to increase revenue and improve customer satisfaction within the zone.
• Ensure that customer complaints are addressed promptly and resolved efficiently.
• Develop and manage the zonal budget to ensure alignment with company objectives
• Identify areas for cost savings and implement initiatives to reduce expenses.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit regular reports on zonal performance, including technical, commercial, and financial metrics.
• Ensure that all reporting requirements are met, including regulatory and internal reporting.

Benefits

n/a

Contact Information

careers@lpwsc.co.zm

How to Apply

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees on or before Monday, March 17, 2025. Submit your application either through the Careers page or to the following email address:

Email: careers@lpwsc.co.zm

Address: The Managing Director Luapula Water Supply and Sanitation Company Limited Plot 106, Chitimukulu Road Low Density, P.O. Box 710594 Mansa, Luapula Province, Zambia

Deadline: Mar 17, 2025

3. REGISTRY CLERK (1 POSITION)

Location: Mansa, Zambia

Posted: Mar 08, 2025

ABOUT THE COMPANY

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts.

LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions

Reporting to the Administrative Assistant, the Registry Clerk will be responsible for ensuring the safe custody and storage of the Company's information assets, maintaining accurate and up-to-date records, files, and documents, and providing efficient registry services to support business operations.

Application Closed

Job Requirements

• Grade (12) Certificate with five O levels including English and Mathematics
• Diploma in Library Studies/Records Management or equivalent
• Member of a relevant Professional Body.
• Minimum 2 years work experience in a similar role
• Qualifications must be verified by the Zambia Qualification Authority

Responsibilities

• Develop and implement effective filing systems, both manual and electronic.
• Undertake timely opening of new files and closing of old ones to foster information storage and retrieval.
• Maintain accurate records of incoming and outgoing mails and files to avoid losses and misdirection within the company.
• Ensure the safe custody and storage of information, adhering to data protection and confidentiality protocols
• Circulate confidential mails and files to actioning officers to avoid delays and leakages.
• Prepare inventory of files in an efficient and timely manner so as to facilitate accountability.
• Storing, arranging, indexing and classifying documents and information securely.
• Locate correct forms and inventory all the time or as may be required.
• Process and scan files into digital media Electronic Storage of files
• Ensure compliance with relevant laws, regulations, and Company policies regarding information management.

Benefits

N/A

Contact Information

careers@lpwsc.co.zm

How to Apply

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees on or before Monday, March 17, 2025. Submit your application either through the Careers page or to the following email address:

Email: careers@lpwsc.co.zm

Address: The Managing Director Luapula Water Supply and Sanitation Company Limited Plot 106, Chitimukulu Road Low Density, P.O. Box 710594 Mansa, Luapula Province, Zambia

Deadline: Mar 23, 2025

2. ACCOUNTANT – BUDGETS AND INVESTMENT (1 POSITION)

Location: Mansa, Zambia

Posted: Mar 08, 2025

ABOUT THE COMPANY

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts.

LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions

Reporting to the Director Finance, the Accountant Budgets and Investment will be responsible for the producing management accounts and providing expert financial management support in budgeting and investments, ensuring accurate financial forecasting, compliance with regulatory requirements and optimal returns on investments

Application Closed

Job Requirements

• Grade (12) Certificate with five O levels including English and Mathematics
• Full ACCA, CIMA, CA Zambia or equivalent. Master's Degree (MBA) will be an added advantage.
• Member of ZICA
• Minimum 3-years post qualification experience in a similar role
• Qualifications must be verified by the Zambia Qualification Authority

Responsibilities

• Developing, implementing, and monitoring budgets to ensure accurate financial forecasting and control.
• Analyzing financial data to predict future financial outcomes and identifying areas for cost reduction.
• Providing regular budget reports to management and stakeholders.
• Evaluating investment opportunities, such as stocks, bonds, and other securities.
• Providing recommendations on investment strategies and portfolio management.
• Continuously monitoring investment performance and adjusting strategies as needed.
• Providing regular investment reports to management and stakeholders.
• Ensuring compliance with relevant laws, regulations, and standards governing investments.
• Maintaining accurate and up-to-date financial records and data.
• Identifying and mitigating financial risks associated with budgeting and investing.
• Communicating financial information and insights to management, stakeholders, and other relevant parties.

Benefits

n/a

Contact Information

careers@lpwsc.co.zm

How to Apply

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees on or before Monday, March 17, 2025. Submit your application either through the Careers page or to the following email address:

Email: careers@lpwsc.co.zm

Address: The Managing Director Luapula Water Supply and Sanitation Company Limited Plot 106, Chitimukulu Road Low Density, P.O. Box 710594 Mansa, Luapula Province, Zambia

Deadline: Mar 17, 2025

1) BILLING ADMINISTRATOR (1 POSITION)

Location: Mansa, Zambia

Posted: Mar 07, 2025

ABOUT THE COMPANY

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts.

LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions

Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the billing system administration.

Application Closed

Job Requirements

• Grade (12) Certificate with five O levels including English and Mathematics
• Bachelor`s Degree in Computer Science or Information Technology or a Business related Discipline.
• 3 years' experience in a similar role
• Member of a relevant Professional Body
• Qualifications must be verified by the Zambia Qualification Authority

Responsibilities

• Prepare and distribute bills to customers in a timely and accurate manner.
• Maintain bill cycles to ensure seamless billing operations.
• Manage and update customer database to ensure accuracy and completeness.
• Perform data validation and cleansing to maintain data integrity.
• Respond to and resolve customer complaints related to billing issues.
• Provide excellent customer service and support to internal and external stakeholders.
• Administer and maintain the billing system to ensure optimal performance.
• Troubleshoot system issues and escalate to IT support when necessary.
• Train users of the billing system to ensure effective usage.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit reports on billing operations, customer database, and system performance.
• Analyze data and provide insights to support business decision-making.

Benefits

N/A

Contact Information

careers@lpwsc.co.zm

How to Apply

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees on or before Monday, March 17, 2025. Submit your application either through the Careers page or to the following email address:

Email: careers@lpwsc.co.zm

Address: The Managing Director Luapula Water Supply and Sanitation Company Limited Plot 106, Chitimukulu Road Low Density, P.O. Box 710594 Mansa, Luapula Province, Zambia

Deadline: Mar 17, 2025

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