1. 1) Choose option 4 (Make Payments), then Option 4 again (Water Payments).
2. After that, choose (Luapula Water).

1. 2) Choose option 3 (Payments), then Option 3 again (Water Bills).
2. After that, choose Option 4 (Luapula Water).

If all options fails then contact customer care on 2424 or visit any of our district offices

Billing is 10th of every month and bills are delivered after the 10th.

You can make a payment at any of our designated pay points in the Five Districts where we operate. Additionally, you have the option to settle your bill using alternative E-payments methods (Airtel, MTN & ZAMTEL) on *115#.
1) Mansa ; Mansa District Office
2) Samfya: Samfya District Office
3) Mwense: Mwense District office
4) Kawambwa: Kawambwa District Office
5) Nchelenge: Nchelenge District Office

For your property to be reconnected, you first need to visit your respective District offices and have the following ready;
1) Reconnection fee for Commercial Customers is K260.00.
2) Reconnection fee for Domestic Customers is K80.00.
3) A property is reconnected within 48 hours after payment.

EC30&EC40 means FLASH Error, please do as following solutions
1) solution 1: please initialize the meter and do meter configuration again by the Tool software provided by LAISON
2) solution 2: please replace the Electronic Module

EC01 and EC02 means Low Battery, please replace the battery in meter
Note: please use the Battery provided by us

E529 means Magnetic Interference, please check whether there are any magnetic interference around the meter
1) if yes, please remove the magetic interference and use Token 12 through CIU or IR Pad to open the meter valve
2) if no magnetic interference around, then it's mostly because the Electronic Module Part is not normal, please replace the Electronic Module

EC43 means Meter Cover Open Detect, please confirm whether the meter's cover is opened or not
1) if yes, please put the meter's cover back and use token 12 through CIU or IR Pad to open the meter's valve again
2) if not, then it is mostly because the electronic module is not working normal, please replace the electronic module 

EC30&EC40 means FLASH Error, please do as following solutions
1) solution 1: please initialize the meter and do meter configuration again by the Tool software provided by LAISON
2) solution 2: please replace the Electronic Module