PERFORMANCE IMPROVEMENT ACTION PLAN (PIAP)

2026 - 2030

PERFORMANCE IMPROVEMENT ACTION PLAN DISCLOSURE

Luapula Water Supply and Sanitation Company Limited (LpWSC) has undertaken the public disclosure of its Performance Improvement Action Plan (PIAP) in line with the Project Stakeholder Engagement Plan (SEP), Environmental and Social Commitment Plan (ESCP), and the principles of transparency, accountability and stakeholder participation.

The disclosure seeks to ensure that project stakeholders, including local communities, public institutions, civil society organisations, cooperating partners and other interested parties, have access to information on the project's objectives, planned activities, implementation arrangements, expected outcomes, and environmental and social commitments.

As part of the disclosure process, copies of the PIAP have been made available at Luapula Water Supply and Sanitation Company offices, while electronic copies have been shared through the Company's official communication platforms and with relevant Government institutions and project partners.

The disclosure also forms part of ongoing stakeholder engagement activities across the Company's operational districts of Mansa Samfya Mwense Nchelenge Kawambwa, where project information will be presented during community meetings and consultations.

During these engagements, stakeholders will be informed about the project's scope, planned infrastructure investments, implementation timelines, anticipated environmental and social impacts, grievance redress procedures, and opportunities for community participation throughout project implementation. Particular emphasis is being placed on explaining the roles and responsibilities of LpWSC, contractors, local authorities and community members in supporting successful project delivery.

The disclosure process also provides stakeholders with an opportunity to seek clarification on various aspects of the project and submit comments, recommendations and concerns for consideration during implementation. Feedback received through the stakeholder engagement process will continue to inform project planning, risk management, stakeholder engagement activities and the implementation of environmental and social mitigation measures where applicable.

Through this process, LpWSC continues to demonstrate its commitment to transparency, accountability and meaningful stakeholder engagement while meeting the information disclosure and public participation requirements of the World Bank Environmental and Social Framework (ESF), the Stakeholder Engagement Plan (SEP) and relevant national regulatory requirements.