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CALL CENTRE AGENT

Location: MANSA HEADOFFICE

Posted: May 11, 2026

LpWSC now seeks to recruit a self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individual to fill the following vacant position;

1. CALL CENTRE AGENT (1 POSITION)

Purpose of the job
Reporting to the Complaints Management Officer, the Call Centre Agent will be responsible for answering incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information.

Requirements:

Qualifications:
• Grade (12) Certificate with five O levels including English and Mathematics
• Certificate in Public Relations/Marketing/Journalism/Mass Communication or related field
• Minimum one-year experience in a similar role
• Qualifications must be verified by the Zambia Qualification Authority